Search for category, product, activity...
Teens
New In
Bestsellers
Accessories
Bags
Shoes

Returns, exchanges & product claims

Need tips on how to make your return, exchange, or product claim? We’ll help you 😇

Returns, exchanges & product claims

Need tips on how to make your return, exchange, or product claim? We’ll help you 😇

Returns, exchanges & product claims

Need tips on how to make your return, exchange, or product claim? We’ll help you 😇

A helping hand if the product isn’t right for you

What happens after you receive your order is as important to us as before it’s finalized. See here for information on how to make a return, an exchange, or a product claim. And of course, we always offer free shipping and 30 days of free returns when you make your purchase!

Returns, exchanges, and product claims

First; do you want to make a return, exchange a product or make a product claim?

Return

Fill out the return form that was enclosed with your order. Don’t forget to fill out the reason why you want to return the product, using one of the codes on the form.

For customers shopping in Latvia:
Book your return on Itellas/Smartposts webpage.

For customers shopping in Lithuania:
Book your return on Itellas/Smartposts webpage.

Exchange

If you wish to exchange a product, you will need to fill out the correct return code for exchanges, and note the colour and size of the product that you want in exchange.

Product claim

Before you make a product claim, you will need to take an image of the part of the product that you believe to be defective. You need to e-mail this picture to our customer service, along with an explanation of what happened. If your claim is approved, fill out the return form that was enclosed with your order and make sure to choose the correct return code for defective products.

What's next?

See above for the first step in your return, exchange, or claims process.

Place the product you wish to return in a bag together with the return form, and place the pre-paid return label onto the package. If you’re using the bag that the products came in, place the return label over the original shipping label.

Hand your package over to the postal service specified on your return label, and make sure you keep a receipt or confirmation of the drop-off. N.B. The postal service for your return isn't necessarily the same as when the package was delivered, so make sure you check your return label thoroughly. Psst… if your return label reads DHL Parcel Connect, head over to Parcel Connects postal service finder to find the postal service you’re meant to use. 

Handling time is approximately 14 days. Depending on the type of payment chosen during your purchase, the handling time may vary. 

More on returns

More on exchanges

More on product claims

Do you have any further questions on returns, exchanges, and product claims?

More to deep-dive into

×