FAQ - Frequently asked questions
Here you’ll find the answers you seek. Still searching? 👀 Don’t hesitate to contact us using the form below! Psst… did you know that we always offer free shipping over €100 and free returns for 30 days?
Popular categories
Returns & exchanges
How do I make a return?
You can easily return your product via our digital return checkout. The prepaid return label is enclosed in your package.
Read more on how to make a return and what terms apply regarding returns
How long does it take for a return or an exchange to be handled?
Provided that the return or exchange is approved, we will normally process a refund or the desired exchange within 14 days, calculated from the day you sent back your product.
How long do I have, to make a return or an exchange?
We offer a 30-day return and exchange policy, calculated from the day you receive your order. Read more on how you return, exchange, or make a product claim.
How do I make an exchange?
You can change the size of your item when reporting the return on our digital return checkout. Choose one of these two return reasons: ‘Product too small’ or ‘Product too big’. Keep in mind that the fastest and easiest way to exchange a product is simply to return it and place a new order!
Read more on how to make an exchange and what terms apply to exchanges.
How do I make a product claim?
If you want to make a product claim, you’ll first need to take a photo of the part of the product that you believe to be defective and contact our customer service. If your claim is approved, return your product with our digital return checkout.
Read more on how to make a product claim and what terms apply regarding product claims
Can I return items received in separate deliveries in one package?
Items in each individual delivery have to be returned in separate return packages. If you have received a split order - in other words, if an order has been divided into two deliveries - these also need to be returned separately.
Will I receive a new invoice if I make an exchange?
There will be no adjustment on your payment when making an exchange. If you chose to pay by invoice, or have already paid for your order, that's the payment that applies.
How much does it cost to make a return?
Returning goods is free of charge as long as you use the enclosed label. Please make sure to double-check the parcel drop-off points for Parcel Connect (find yours at dhl.com).
Read more on how you return, exchange, or make a product claim.
RevolutionRace won’t cover the costs for return payments made out of your own pocket. Have you lost your return label? Contact our customer service
Delivery
How can I trace my package?
A link for tracing your order can be found in the delivery confirmation, either by e-mail or text message. You can also find a link for tracing your package on My pages. Psst! It may take up to two days for the tracing to be updated by the carrier once the package has been sent from our warehouse!
How long is the delivery time?
4-7 business days
The delivery time above is shown as business days, i.e., weekends and holidays are excluded. The delivery time is calculated from that of the order being packed and ready to leave our warehouse. At the checkout, you’ll find more precise delivery times by looking at each delivery method’s shipping time in the description. Have a look and choose the method that fits you the best!
What should I do if a product has been damaged during shipping?
If you discover that your product has been damaged during shipping, please take distinct photos of the damages and send them to our customer service within two days of receiving the package, and we’ll help you from there!
What happens if I don't pick up my package at the relay point on time?
If you do not collect your package on time, it will be returned to us, in which case we'll need to charge a handling fee. To avoid being charged a handling fee, we recommend you collect your package, even though you wish to return it later. You can easily return the package with the help of the documents enclosed in the package once you’ve picked it up.
What delivery options do you offer?
You can see the different delivery options available to you at the checkout when you’re ready to finalise your purchase. If you only see one delivery option at the checkout, it means that only this particular parcel service is available in the area where you live. Psst... Remember that we always offer at least one free delivery option when you shop for over €100!
Can I change my delivery address or the chosen delivery method after my order has been made?
Unfortunately, you can't change the delivery address or the chosen delivery method once the order has been placed.
Before your order is sent for packing you can choose to cancel it via My pages. However, once the order is locked in our system, it, unfortunately, can’t be canceled any longer.
Ordering
Is it possible to buy RevolutionRace clothing from a physical store?
No, we sell exclusively via our online store. We don't have any physical stores, and we don't sell through other retailers. By skipping intermediary companies like these, we can get new products out to the market much faster and at an even better price.
Is it possible to pre-order products that aren't in stock?
No, but we do offer a "notify me"-function on the product page! Simply add your email address and which size you are interested in, and we'll let you know as soon as it's back in stock!
What happens after I've finalised an order?
After a successfully finalised order, we always send out an order confirmation e-mail. If you can’t see it in your inbox or the spam mail within three hours of placing your order, feel free to contact our customer service, and we’ll help you! As soon as your order has left our warehouse, you’ll receive a delivery confirmation e-mail.
You can also see and follow your order on My pages. Via your personal account, you can easily track your order and see your previous order history.
Can I buy a gift card?
Yes, you can! Read more on how to buy a gift card.
How old must one be, to be able to order?
Anyone over the age of 18 can shop at RevolutionRace.
Can I make changes to my order?
Unfortunately, you can't make any changes to your order, like changing the chosen size or delivery address, once it's been finalised.
However, you can cancel the order via My pages if it’s done before the order has been sent for packing in our warehouse (usually within 60 min). Once the order is locked in our system, you must wait for it to arrive, return it, and place a new order.
Can I cancel my order?
Yes, you can cancel the order via My pages if it’s done before the order has been sent for packing in our warehouse (usually within 60 min). Once the order is sent to the warehouse, you, unfortunately, can’t cancel it. If you change your mind, you may return the goods to us.
Can I make a purchase as a business?
No, we only sell to individuals at the moment, and therefore don’t offer business purchases. If you need proof of payment concerning your purchase, head over to My pages.
Why was my order cancelled?
If you haven’t chosen to cancel your order via the link in the order confirmation or via My pages, then it has likely happened due to the fact that the product is sold out. If you’ve already made a payment, the reservation on your bank account will be terminated within 2-5 business days. We’re genuinely sorry about this, and we hope you can find something else on our webshop that might suit your needs!
Payment
Can I change my payment method?
No, unfortunately you can't change payment method after placing your order.
Where do I find my invoice, with value-added-tax (VAT) specified?
You can download your invoice, including all necessary payment information, via My pages!
Which payment methods do you offer?
We offer several different methods of payment, read more on our payment methods and find the method that fits you the best!
Discounts
How do I use a discount code?
You submit your discount code at the checkout, and the discount will be applied automatically once you click "Apply". Please note that you can’t combine several discount codes, price reductions, or deals unless otherwise stated.
What happens to my discount if I make an exchange?
The discount on your original order remains unchanged. We only approve exchanges made to the same product in a different colour or size at the same price.
Can discounts and deals be applied after an order has been placed?
No, unfortunately not. Price reductions are always time-limited, and the current price shown in the webshop is the price that applies to your order. Check out our current discounts! Psst! Sign up for our newsletter to stay updated on upcoming deals and special offers!
I was promised a discount when I subscribed to the newsletter; when will I receive my discount?
A welcome email with your discount code will be sent to your email address once you have registered. If you cannot find the email, it may have ended up in the spam inbox. Can’t find it there either? Contact us, and we’ll help you!
How do I know the discount code has been applied?
Reduced prices and discounts are always highlighted in red, both at the checkout as well as in the order confirmation email.
What happens to the set price I paid if I return one of the products from the set?
When returning a product that is part of a set price, you will need to pay the difference since the discount only is applicable to the entire set. If you would return the entire set you will receive a full refund.
Product & material
How come there’s a difference between the fit of my trousers, even though it’s the same model and size?
Our trousers are made to take the shape of the individual wearing them, and the more you wear them, the better the fit will adjust to your body. Because of this, wearing a new pair versus an older pair of trousers can be experienced differently.
Different colour baths and coating applications can make the material feel different even though the composition is the same, which can also affect the fit of the trousers.
In our assortment, we have many recurring products, and we make updates along the way to improve them. We may therefore have updated the fit or adjusted a measurement between two seasons.
Beyond everything mentioned above, we work within a tolerance range to determine if a product meets a specified standard. This means that the measurement of a pair of trousers at the bottom of the range, as well as a pair of trousers at the top of the range, may differ in look and feel, sometimes to the extent of being noticeable.
What does Rescue refer to?
The Rescue series is optimized to withstand extreme conditions in alpine environments. Many of the garments in the Rescue series have extra reinforcements, and all Rescue garments have an integrated RECCO® reflector. It’s used to make it easier for mountain rescuers to find you if you come across an avalanche, injure yourself in the forest, or get lost in the mountains.
The rescue personnel uses a RECCO® detector to scan search areas. When the radar signal from the detector hits a reflector, the signal bounces back and indicates where the missing person is. Pretty cool, right? Like, who doesn’t want an integrated RECCO® reflector in their garment? Thought so! Check out the Rescue series.
What is Hypershell®?
Hypershell® is RevolutionRace's own brand, a collective term for all materials that we have developed ourselves. What then distinguishes the materials is the concept that comes afterwards. We have different concepts on different materials that all receive unique properties.
- Hypershell® Denim: Cotton-free, durable fabric.
- Hypershell® SS: Water-repellent softshell.
- Hypershell® Pro Stetch: A durable, super stetchy fabric.
Hypershell® membrane
Hypershell® membranes are available in three different levels: Core, Performance and Pro. We have equipped each RevolutionRace garment with a premium Hypershell® membrane to suit the garment's intended use, optimized for different activities and weather.
- Hypershell® Core 5 000 - 10 000 mm
- Hypershell® Performance 10 000 - 15 000 mm
- Hypershell® Pro 15 000 - 30 000 mm
N.B. To consider a garment fully waterproof, it should have a waterproof membrane, fully taped seams, and water-resistant zippers. Learn more about waterproof clothing in our guide.
What size should I pick?
To figure out what size you need, we suggest you have a look at our size recommendations and customer reviews on the product page of the garment you are interested in. Many of our amazing customers share their experiences regarding both size and fit in their reviews. Another tip is to filter the reviews based on the sizes you are interested in! And lastly, you can find more information on sizes and how to measure yourself correctly in our size guide.
Contact us
Other ways to get in touch
We love hearing from you guys! Feel free to contact us by filling out the form on this page, or by sending us an email directly at support@revolutionrace.eu