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How can I file a product claim?

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1. Take a picture of the part of the product that you think is defective and email it to our customer service team, along with an explanation of what happened. 

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2. If your claim is approved, fill out the return form that was enclosed with your order and make sure to choose the correct return code for defective products. If you no longer have the return form, contact our customer service team.

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3. Place the product that you want to return in a bag together with the form and place the pre-paid return label on the package. If you’re using the bag that the products came in, place the return label over the original shipping label.

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4. Lämna in paketet till det fraktbolag som står på retursedeln och se till att spara kvittot, så att du kan spåra din försändelse. Det är inte säkert att det är samma fraktbolag som levererade paketet från första början. När vi har fått in din reklamation hanterar vi den och initierar en återbetalning.

We only approve claims that are related to manufacturing defects, for example missing seams, broken zippers or incorrectly sewn pockets. We won’t approve claims relating to fading prints, pilling, premature wear and tear, etc. Unfortunately, we have to charge a fee of €16 for unapproved defective product claims to cover our losses. You must use our pre-paid return label to get free shipping. If you’ve lost your return form or label, please contact our customer service team. Read more about defective product claims in our general terms and conditions.

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